OTech Standards

• Security Standards
• Service Standards

Report a Problem

• Security Problem
• Incident

Admin. Assistance

• COLD Administration
• DNS Administration
• ListServ Administration
• WebTools

Also Visit

• California Technology Agency
• Technology Services Board
• OTech Strategic Plan

Updated October 4, 2011

Welcome to the OTech Service Catalog

The Office of Technology Services (OTech) serves the common technology needs of Executive Branch agencies and other public entities with accountability to customers for providing secure services that are responsive to their needs and represent best value to the State.

To pursue this mission, customers need to have accurate, current and timely information about services. The Service Catalog is designed to provide this information, and is an important tool to ensure the accuracy and consistency of communications with customers and other stakeholders.

The OTech Service Catalog provides an overview of services by describing each service component. For each service, the Service Catalog includes:

• A brief description of the service;
• Information about the service life cycle (emerging, current, twilight or sunset), hours of service, and how to access the service;
• Technical specifications;
• Security overviews;
• A description of the charges associated with the service, including invoice descriptions, codes and rates;
• Standards of service in relation to service delivery, including service level management; capacity management; contingency planning (continuity); availability management; financial management; and
• Contact information for inquiries and support.

While every service is described in the same format, each service has a different level of maturity. Over time, our Service Managers and Service Delivery Managers will update the Service Catalog to enhance and expand the information about our services.

Should you have questions about any of these, or other, services, please feel free to contact Customer Delivery.

The OTech Service Catalog Vision...

The OTech Service Catalog is a living web site that is updated at least quarterly.

The Service Catalog describes the standard components of the OTech services that are classified as current. Customers that use custom or non-standard services may not find information about all aspects of their particular service(s) in this version of the catalog. We intend to expand and enhance the Service Catalog through a series of frequent updates.

OTech Rates

The OTech Rates are based on a cost recovery methodology.

OTech Security

OTech is committed to providing a secure environment to meet the needs of its customers. As part of this commitment OTech maintains an extensive security program that includes physical access control 24 hours per day, 7 days per week as well as event management and audit, intrusion protection, virus protection, and numerous other deterrent and detection methods.

OTech Standards and Procedures for Entrance/Exit

Entry/Exit of OTech Standard
Customer-Owned Equipment Managed Service (COEMS) Access Procedure
Visitor Access Procedure