CalCloud: Email Services (CCES O365) - Overview

CalCloud Email Service (CCES O365) Hosted Exchange is an O365 Government Community Cloud environment for the State of California. The email hardware and software are housed at Microsoft data centers. CCES (CCES O365) data is replicated from the primary to the backup data center which is in a different geographic location, providing advanced security and reliability. Microsoft data centers meet a variety of industry standards and certifications including ISO 27001 and SAS 70 Type II.

CCES Hosted Exchange Highlights
Multiple Access Methods
  • Outlook Client
  • Outlook Web Access
  • Mobile Device
Multiple costing models
Customers have the option of choosing from one of the following three service bundles: G1,G3 or G4*.
Robust collaboration features Active Directory synchronization via ADFS
Geo-redundant data center architecture Self-service administration or tenant administration services offered through CDT.
Multi-layer anti-virus and spam filtering EOP Compliance with CJIS, IRS 1075, FIPPS, HIPAA
24 X 7 support Comprehensive data migration
3rd party security and audit certificates  


  • This offering is classified as a Current Service


  • CCES (O365) is offered through redundant Microsoft Data Centers.


  • SLA of 99.9%
Maintenance Schedule

CES Model Comparison CCES (O365) Model Comparison

Office 365 Services and Features G1 G3 G4*
Business-class email, calendar and contacts with 50 GB inbox. Database Checkbox Database Checkbox Database Checkbox
Intranet site for your teams with customizable security setting. Corporate social network to help employees collaborate across department and locations. Database Checkbox Database Checkbox Database Checkbox
Unlimited online meetings, IM and HD video conferencing up to 250 participants. Includes Skype for Business applications.  Database Checkbox Database Checkbox Database Checkbox
Personal File storage and sharing with 1 TB storage per user. Database Checkbox Database Checkbox Database Checkbox
Online versions of Office including Word, Excel, PowerPoint, and more. Database Checkbox Database Checkbox Database Checkbox
Fully installed Office applications Word, Excel, PowerPoint, Outlook Publisher and OneNote on up to 5 PCs or Macs per user.  Office on tablets and phone for the full, installed Office experience on up to 5 tablets and 5 phones.  Up to 15 Office suite installs per user.   Database Checkbox Database Checkbox
Archiving with unlimited storage, Rights Management document level encryption, Data Loss Prevention, Email Encryption and eDiscovery.   Database Checkbox Database Checkbox
Unified Communications to make calls using a PC or mobile device (iOS, Windows Phone, Android) and enhance PBX phone system with the enterprise call capability of Skype for Business.      Database Checkbox

* License Restriction
The O365 G4 service bundle includes Unified Communication tools, which is offered as part of CALNET 3 contracts.  Specifically, CALNET 3 Categories 1.2 and 2.0, offer Collaboration and Unified Communication tools that provide comparable functionality included in the O365 G4 service bundle. Since CALNET 3 is mandatory for Executive Branch agencies, the O365 G4 bundle is only available to the following:

  • Non-Executive Branch customers (e.g., constitutional offices, local government, higher education organizations, etc.)
  • Departments with approved on-premises PBX systems.

If you need assistance in determining your eligibility to procure the G4 service bundle, please contact your CDT Account Lead.

Standard Components and Features Standard Components and Features


These components and features are standard specifications for CCES (O365).


The following components and features are standard administration for CCES (O365).

Optional Components and Features Optional Components and Features

AIX Rates Rates

CCES (O365) is comprised of the following rates. New Rate TBD

Date updated: December 29, 2016

Content Owner: Scott MacDonald