OTech Consulting - Overview
The OTech provides information technology (IT) consulting services to assist Customers with developing IT hosting solutions to meet their program and business needs. As customers are implementing increasingly complex IT systems timely consultation with the OTech can help ensure your project hosting success. In cases where system designs are composed of technologies beyond those currently available as OTech offerings engagement of the consulting services becomes more imperative.
For example, consulting services may be useful early in a project's life, as during inception or assessment or a later during alternative or procurement analysis. As a project moves into the procurement lifecycle and the bidding or negotiating phase, effectiveness of consultation may provide helpful hosting insights. When the project is ready to host a system consultation becomes centered on installation, configuration and testing of technology and infrastructure items that may have inadvertently omitted required hosting requirements. Finally, IT consultation may be necessary during construction and operations to assist with application trouble shooting, tuning or performance monitoring.
- This offering is classified as a Current Service
- Rancho Cordova
- Client Site
OTech consultation includes standby support ensuring reliability and efficiency of support services provided to the customers following the guidelines listed below:
- Customer requests for standby support must be submitted via a Service Request a minimum of 10 days prior to the first requested standby date and must include the date(s), hour(s), and technical areas that need to be available for standby support. Requests that do not follow this guideline may not receive the standard level of service but OTech will make every reasonable effort to fulfill the customer's request.
- Standby support is charged at the appropriate hourly consulting rate based on the classification of the identified standby support staff, as detailed in the OTech Service Catalog. The customer is billed for 2 hours of consulting services for every 8 hours for each OTech employee on standby. If standby staff are called in to work, the Customer will be charged 4 hours of consulting services or actual number of hours worked, whichever is greater, for each OTech employee who reports for duty.
- If a service request for standby support services is cancelled by the customer less than 3 business days prior to the first requested standby date, a charge of two hours consulting services for each OTech employee that had been scheduled for standby may be imposed.